The pickup instructions will be contained in the “Journey Details” email we sent to you when you made the booking.
The “Meet & Greet” service is where the driver parks his car and enters the airport terminal holding a sign with your name you provided at the time of booking.
This service is not included on our journeys as standard but can be added at an additional cost to cover parking charges.
The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board, therefore if you’d rather the driver doesn’t know the passenger’s name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!
Under normal circumstances No, we will track your plane’s progress when it is in the air however we cannot be held reasonable for any delays once the plane has departed or though arrival in Customs.
Yes, we are fully licensed and regulated by our local council. All our drivers’ vehicles are also insured.
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.
This could be due to a number of reasons, most commonly a misspelt email address or the email has been sent into your spam box or you can contact us by telephone for update.
If this happens to you please contact our office as soon as possible or call U.K 0292 060 6463/ 07733211610 International +44 7733211610.And we will deal with your booking as quickly as possible.
We provide a 24/7 hour service for all pre booked journeys.
When you travel with us, you’ll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 6 years’ experience. All journeys are logged, the details of the journey are comprehensive, and they include drivers details, pick up and drop off details.
If you’re not sure your luggage will fit in the vehicle you’ve selected, it probably won’t. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an Mpv. If you are booking a six-seater MPV book a larger version of the Mpv(7 seater) the price difference is often not that much greater, and it will ensure you have a more comfortable ride. And remember, if you’re booking with a return you may have more luggage on the way home.
The fares advertised are our typical fares for our standard vehicle, however, fares can sometimes be higher due to fuel and running costs and depending on the time of day and day of the week. Fares can also be higher on bank holidays, special Events and at other busy periods
Yes if they have not been stated at the time of booking, please understand our auto fare calculator can only generate a price based on the information you provide at the time of the booking any amendments made after the booking is confirmed has to be cleared by our office.
Each via allows ten minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be entered at the time booking takes place to avoid additional costs and to avoid disappointment on the day
While tipping is not compulsory we leave the gratuity up to you we are sure our drivers will appreciate the gesture if they have provided you with a good service